Rapido – Increasing Repeat Rides with Real-Time SMS Retargeting
Rapido partnered with Recro Media to combat post-install drop-offs and improve second-ride retention using SMS Marketing Services in Karnataka. Many users booked once but didn’t return, especially in Tier 2 cities where app notifications were often ignored. As a leading SMS marketing company in Bangalore, Recro Media built real-time SMS automation that triggered personalized ride offers and deep links to the app 24–72 hours after the first ride. The campaign used location-specific language, urgency-based CTAs, and promo codes to successfully bring users back into the booking funnel. Key Highlights: Results: Reduced user churn in the first 7 days post-install